Canada Post Corporation (CPC) sought specialized consulting expertise to assist with the planning and analysis phase of its operational modernization initiative. DAP lead a world-class Postal team designed to respond to CPC’s transformation needs.


DAP’s postal team worked with the CPC transformation team to develop a future state operating model, from customer induction to plant design to delivery. Our approach relied on the implementation of best operations practices and technological solutions, including:

  • mail sequencing to delivery points
  • address management
  • streamlined and integrated handling of large mailers
  • plant redesign
  • performance measurement
  • simplified mail preparation and induction processes
  • end-to-end visibility through CPC processes
  • cost reductions to the overall value chain


The anticipated outcome of the Canada Post transformation program is efficient, modernized plants with standardized processes that utilize state-of-the art equipment, provide improved value to customers, and a working environment that is safe and ergonomically friendly for employees