With the launch in April 2012 of www.paket.de DHL parcels recipients can decide online when and how their goods will be delivered : at one of the 2,500 Packstations, at a neighbor’s home, or at home. It is even possible to tell DHL where on customers’ premises the package should be left, i.e., in a garage or garden shed.
Customers can also select their “Wunschtag” (preferred delivery date) for home delivery. The service includes a text or e-mail notification of the expected day of delivery. A loyalty program encourages customers to use Packstations more frequently to frank, send and collect their parcels.
This strategy to tailor delivery options to recipients’ wishes is vindicated by a study also published in April by Deutsche Post DHL, called ‘Einkaufen 4.0’ (Shopping 4.0) http://www.dp-dhl.com/de/logistik_populaer/mehr_lebensqualitaet-durch-e-commerce.html . Asked about their delivery preferences,
-70% of (German) respondents said they wanted to know in advance the delivery date
-66% would welcome evening deliveries
-56% want to be able to select the delivery day
-54% would like to have their parcels left with neighbors
-51% want to receive notification of delivery by SMS or email
-33% would prefer to collect their parcels at a post office or “Packstation”.