Implementing eGov is, by all accounts, a complex and time consuming undertaking. A recent survey conducted by the UN shows that high income countries are in the lead and that the gap in eGov implementation is widening between developed and emerging countries.
Postal organizations can play a prominent role in extending their core mission and their universal service obligations by offering eGov services on behalf of Government Agencies.
Building on their assets and core capabilities postal organizations can simplify the process of transacting with Government:
Offering Government Services through the Posts will reduce the complexity that is commonly attributed to transacting with Government. This, in turn, can help contribute to economic development and extend the societal responsibilities of the Posts as a universal service provider.
As the winds of change blow through the industry, diversification into Government Services should be seriously considered as a natural extension of the Posts’ mission and capabilities