SITUATION
In 2007, the General Services Administration (GSA) Networx program awarded Government-wide telecommunications contracts to five Tier One telecommunications providers. d/ap was selected to
lead the testing of the ordering and billing systems for each awardee to ensure and certify that their Operational Support Systems (OSS) were working correctly.
APPROACH
Drawing on their experience in Systems Development and Testing, Service Enablement and Revenue Assurance, and using a structured testing methodology, d/ap ensured that required test cases
were run in each providers' system. Test data was developed, and d/ap monitored the process.
RESULTS
d/ap's OSS testing revealed 499 serious defects in the provider OSS systems, which required correction before the awards were made effective. Using structured testing
processes and established industry record formats, d/ap's testing process ensured that the Networx contracts would allow services to be ordered quickly and billed accurately, saving workers thousands of hours and
taxpayers millions of dollars.
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