March 4, 2011

It's a bird, it's a plane, it's a …robot hummingbird

I was intrigued by the unveiling of AeroVironment, Inc.’ s tiniest spy drone, the nano hummingbird. With a 6.5 inch wingspan, the nano hummingbird robot is […]
February 27, 2011

Is USPS's Critical Mail a sign of deeper changes to come?

USPS recently announced the introduction of Critical Mail. By introducing 'high-speed' products for special situations, USPS may set the stage for slowing down the rest of the mail, reducing operating costs, and hopefully maximizing reliability at the same time.
February 18, 2011

USPS needs more than financial relief

The financial relief provided to USPS in the 2012 budget will bring some breathing room to the organization. However, it needs to undergo a fundamental cultural change by further investing in its workforce, by redefining its customer base, and by weaving its remarkable logistical distribution network with information-rich capabilities to bring timely and value-added products and services to the marketplace.
February 17, 2011

Direct Mail Potential in Emerging Economies

North America has demonstrated that direct mail is an important component of the postal "eco-system". This is becoming a real possibility in emerging economies where there is now the economic potential to build the address infrastructure and maintenance services required to support direct mail and direct marketing.
January 7, 2011

USPS's sum of its parts is worth a lot more than the whole

USPS should position itself in the "enabler of connections', in addition to being in the distribution business. Fast-track sector liberalization should be on the table to allow the Postal Service to exploit its under-valued assets and its logistical capabilities.
December 31, 2010

A balanced worksharing program calls for excellence in operations management

A recent USPS's Inspector General study suggests that USPS has "failed to justify millions of dollars worth of workshare discounts. Excessive discounts could cost the Postal Service money and lead to inefficiencies in mail processing.
December 25, 2010

Give USPS more market leeway…

If reforms are to succeed, they must ensure that the Postal Service has the freedom and leeway to leverage its unrivaled brand, network and technology, and invest across markets into new and promising services.